Refund policy

Refund & Return Policy

We want every customer to have a positive shopping experience. If your purchase does not meet your expectations, you may request a return within 30 days from the date of delivery.

Return Eligibility

To be accepted for a return, products must:

Remain unused and in original condition.
Include original packaging, accessories, and included materials.
Not show signs of wear, damage, or alteration.
Be accompanied by valid order information.

All returns are subject to inspection before a refund is issued.

Products Not Eligible for Return

The following items are generally not eligible for return:

Personalized items made specifically for customers
Gift cards
Digital products
Clearance items marked as final sale
Products damaged due to improper use or handling

Return Request Process

To begin a return request, please contact our support team:

millicentrizzuti324@outlook.com

Please provide:

Order number
Product details
Reason for return
Supporting photos if applicable

Customers must receive return approval before sending items back.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the product received was incorrect, defective, or damaged upon arrival.

Original shipping fees are not refundable.

Refund Procedure

Once your return arrives and passes inspection, we will process your refund.

Refunds will be sent back to the original payment method within 5–10 business days after approval.

Bank and payment providers may require additional processing time.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

We will review the issue and provide an appropriate solution.

Cancellation Requests

Cancellation requests must be submitted before the order enters shipment processing.

Orders that have already shipped cannot be canceled.

Contact

For questions about returns and refunds: